{
  "schemaVersion": 1,
  "id": "1.2.1",
  "title": "顾客评价情感识别业务模块效果优化",
  "durationMinutes": 30,
  "category": "业务流程优化",
  "scenario": "在某电商平台的顾客评价情感识别中，用户反映的主要问题包括：情感识别准确性不高，导致分析结果偏差；响应速度慢，用户需长时间等待识别结果；用户界面不友好，操作复杂；缺乏定制化服务，无法满足特定需求。这些问题影响了用户的购物体验和满意度，需进行优化。\n\n（1）请列举顾客评价情感识别业务模块中用户反映最强烈的两个问题，并解释这两个问题为什么会让用户感到不满，影响他们的使用体验。\n\n将上述答案写在1.2.1.docx答题卷上，题号为“1.2.1-1”。\n\n（2）请设计一个优化顾客评价情感识别业务模块的方案，包括关键的实施步骤和你期望的优化效果。要求方案具体、可行，能够有效提升用户体验和服务质量。\n\n将上述答案写在1.2.1.docx答题卷上，题号为“1.2.1-2”。",
  "skillRequirements": "（1）能够结合业务知识，识别业务流程中单一模块的问题；\n\n（2）能够结合人工智能技术设计业务模块优化方案并推动实现。",
  "qualityIndicators": "（1）深刻理解数据，细致分析。",
  "tasks": [
    {
      "id": "1-2-response",
      "type": "rubric-response",
      "title": "业务优化方案",
      "instructions": "结合业务问题提出可执行的优化方案。",
      "sections": [
        {
          "id": "response",
          "label": "作答内容"
        }
      ],
      "rubric": [
        {
          "id": "criterion-1",
          "label": "准确识别业务问题",
          "weight": 25
        },
        {
          "id": "criterion-2",
          "label": "优化目标与业务价值明确",
          "weight": 25
        },
        {
          "id": "criterion-3",
          "label": "措施具体且具备可执行性",
          "weight": 25
        },
        {
          "id": "criterion-4",
          "label": "包含效果指标、验证和风险控制",
          "weight": 25
        }
      ]
    },
    {
      "id": "artifact-submission",
      "type": "artifact-submission",
      "title": "选择结果文件",
      "instructions": "文件仅在本机选择并校验，不上传，也不持久化文件内容。",
      "items": [
        {
          "id": "artifact-1",
          "label": "提交文件：1.2.1.docx",
          "filename": "1.2.1.docx",
          "extensions": [
            ".docx"
          ],
          "minCount": 1,
          "maxCount": 1,
          "maxSize": 104857600
        }
      ]
    }
  ],
  "attachments": [
    {
      "name": "1.2.1.docx",
      "url": "assets/1.2.1/1.2.1.docx",
      "size": 21363,
      "sha256": "c068763f026d34a0e547443855cac46d6accf8e0f49a8bf87ae68d8811f006f6",
      "mime": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
    },
    {
      "name": "1.2.1.md",
      "url": "assets/1.2.1/1.2.1.md",
      "size": 1373,
      "sha256": "b95f2ee876461dd01fe41a655dbffc31e2eb3f7c70ab34a20a42cfac8d9c5345",
      "mime": "text/markdown"
    }
  ],
  "grading": {
    "mode": "completion-and-format-only"
  },
  "review": {
    "status": "approved",
    "notice": "由公开题面通用生成，未使用答案树。",
    "conflicts": []
  },
  "contentVersion": "c89ed57fd03e0328"
}